CourtPass has built-in chat so you can message your coach or the venue directly, and (for academy families) keep up with team and parent group chats.
App-only. Full chat lives in the iOS and Android apps. The web portal has an Inbox, but it's announcements only and read-only — you can read what the venue posts, but you can't reply or start a conversation there. For the real back-and-forth, use the app.
What you can do in the app
- 1:1 direct messages with your coaches and venue admins — ask a question, sort out a booking, get feedback.
- Group chats — team chats and parent groups, so everyone in a squad or program stays in the loop.
- Attachments — share photos and files (e.g. a snap of an injury note, a schedule screenshot).
- Polls — coaches can post a quick poll (e.g. "Who's in for Saturday?") and you tap your answer.
- Typing and read receipts — see when someone's replying and whether your message has been read.
Getting started
- Install the iOS or Android app and sign in with your CourtPass account.
- Open Chat (or Messages).
- Pick a coach or a group to open the conversation, or tap New message to start one.
- Allow notifications so new messages reach you as push — see Notifications.
On the web
Open Inbox to read venue and academy announcements. You can't reply or send messages from the web — switch to the app to do that, or contact the venue another way.
Privacy for younger players
For academy families, group chats and a child's conversations follow the venue's safeguarding setup — coaches and admins are part of the relevant team/parent groups. If you have a concern about who's in a chat, raise it with the venue. More on the academy and the minors-privacy model in Academy.
Common scenarios
"I can't find the reply button on the web"
There isn't one — the web Inbox is read-only. Reply from the app.
"I'm not getting new-message alerts"
Install the app and allow notifications. Chat messages are delivered as push; without the app you won't get them.
"I want to reach the venue but don't have the app"
Use the venue's listed phone/email, or reply to one of their SMS / WhatsApp messages (see Notifications).
← Account management · Next: Academy (for parents) →