How to update your profile, change your password, manage your card, and delete your account.
Profile editing
On the web portal, your account page shows your first name, last name, email, and phone. There's no date-of-birth, address, or profile-photo field, and no photo-URL option.
Heads up: profile editing in the web portal is currently not functional — the save doesn't go through. To update your details reliably, use the iOS / Android app, or contact the venue. (Email is your login; changing it isn't self-service — contact the venue.)
Password
There's no change-password screen in the portal. To change your password, sign out and use the password-reset link on the sign-in page — it emails you a 1-hour reset link, and you set a new password from there. Minimum 8 characters.
Notification preferences
See Notifications. In short: add and confirm a mobile number for SMS / WhatsApp, install the app for push, and opt out of marketing by replying STOP / clicking Unsubscribe.
Booking history
Bookings in the main nav shows your bookings:
- Confirmed (upcoming)
- Completed (past)
- Cancelled
Click any to see details: PIN, payment, and refund status.
Membership & card
Membership and card management happen in the payment provider's customer portal, reached via the Manage subscription via Stripe → link on your account page — cancel, change the card on file, and view invoices there. See Memberships for the full lifecycle.
Privacy controls
Download my data
Returns the data CourtPass holds about you — your profile and booking records — as JSON shown inline. It does not include comms history, login history, or consent logs, and there's no downloadable file with a retention window.
Heads up: the web button for this is currently not functional. If you need your data and it doesn't work, email the venue.
Delete my account
Requests deletion. Your name and phone are scrubbed immediately, and the account is fully deleted after a 45-day window.
Important details:
- Deletion is blocked while you have active or upcoming bookings — cancel or wait for them to pass first, then request deletion.
- There is no self-service rollback. Once requested, you can't undo it yourself — contact the venue if you change your mind.
- Bookings are retained in the venue's records (de-identified) so audit trails and revenue reports don't break.
Requesting a formal report (SAR)
If you need a structured Subject Access Request report for legal / compliance reasons, email the venue — there's no in-app SAR button. They produce it per the AU Privacy Act.
Sign out
Top-right of the page → click your name → Sign out. Or visit /logout directly.
You're signed out across this venue's CourtPass page. If you have multiple browsers / devices, sign out on each separately (no global sign-out yet).
Session timeout
Sessions expire after a period of inactivity and you'll be asked to sign in again. If you're prompted to log in mid-session, just sign back in.
Common scenarios
"I want to change my email"
Email is your login key — changing it isn't self-service. Workflows:
- Soft option: contact the venue. Their admin can change the email after verifying you (email confirmation to old + new).
- Hard option: create a new account with the new email, then ask the venue to merge the two accounts (manual support process).
"I requested deletion but want it back"
There's no self-service rollback, and your name and phone are scrubbed immediately. Contact the venue as soon as possible — they may be able to help before the 45-day window completes. After that the account is fully deleted; you can sign up fresh under the same email, but nothing carries over.
"I see two of my old bookings"
Each booking is one row, can't be duplicated. If you genuinely see two identical bookings, contact the venue — there may have been a payment retry that double-booked. They can refund the duplicate.
"I changed venues — do I need a new account?"
No. The same CourtPass account works across every venue using CourtPass. You'll just see different content per venue.
"Where do I see my receipts for tax time?"
Bookings → click each → Payment → Download PDF. Each PDF is a tax invoice with the venue's ABN.
For a year-long export, contact the venue — they can run a CSV export of all your payments.
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