CourtPass reaches you on four channels: SMS, WhatsApp, Email, and Push (in-app). You can control whether you receive notifications from a single notification-preferences setting.
Channels
| Channel | What it carries | How it's set up |
|---|---|---|
| Receipts, confirmations, reminders | Always on (your sign-up email) | |
| SMS | Time-sensitive messages (door PIN, reminders) | Add and confirm your mobile number |
| Same messages, where WhatsApp is available | Uses your confirmed mobile number | |
| Push (app-only) | Booking confirmation + PIN, chat messages, academy offers and announcements, balance reminders | Install the iOS / Android app and allow notifications |
Push notifications only exist in the apps. Examples of what arrives by push: your booking confirmation and door PIN, new chat messages from your coach, academy offers and announcements, and account balance reminders.
Categories
Messages fall into a few broad groups:
| Category | What it covers |
|---|---|
| Transactional | Booking confirmations, cancellation notices, refund receipts |
| Reminders | Pre-booking reminders |
| Schedule / announcements | Session moved or cancelled, venue and academy announcements |
| Marketing | Venue promotional broadcasts, new programs (opt-in) |
| Emergency | Lockout / closure / safety alerts (cannot opt out) |
Setting your preferences
CourtPass has a single notification-preferences setting that controls whether you receive notifications. (There's no per-category × per-channel grid.) Transactional and emergency messages always go through.
Push notifications
To get push notifications, install the iOS or Android app and allow notifications when prompted. To turn push on or off later, use your phone's notification settings for the CourtPass app (iOS: Settings → Notifications → CourtPass; Android: Settings → Apps → CourtPass → Notifications).
Reminders
Confirmed bookings get a pre-booking reminder. If you've confirmed a mobile number, time-sensitive reminders can reach you by SMS / WhatsApp; otherwise they go by email. With the app installed, you'll also get them as push.
Marketing
CourtPass venues can send promotional broadcasts (new programs, special offers, holiday closures) but ONLY to users who've explicitly opted in.
When you opt in, you get a confirmation email + welcome message. Marketing volume is capped per Australian SPAM Act — typically max 1 marketing message per week.
To opt out:
- Reply STOP to any SMS / WhatsApp marketing message → instant opt-out
- Click Unsubscribe in any marketing email → instant opt-out
Stopping marketing doesn't stop transactional / reminder / emergency messages — those continue.
Quiet hours
Each venue sets its own quiet-hours window (typically 21:00–08:00 local time). During quiet hours, only emergency messages are sent. Everything else queues until quiet hours end.
So if a session is cancelled at 11pm, you might not get the SMS until 8am the next day. Schedule changes that affect tomorrow morning's slot are typically queued for early morning.
Emergency messages
Cannot be opted out. Used only for:
- Venue closure (gas leak, flood)
- Access lockout (gateway down, doors won't unlock)
- Safety alerts (active threat, evacuation)
Marked with [EMERGENCY] prefix in SMS. Volume is rare — most venues never send one.
Throttle
Per-venue defaults:
- Max 5 non-emergency messages per day to one recipient
- Max 1 marketing per week to one recipient
Throttles are venue-specific and protect you from being spammed. If a venue's throttle is hit, the message is deferred or dropped (you won't see it).
Replies
SMS / WhatsApp replies you send to a venue's number land in their staff inbox. The venue sees your message and can reply directly.
Useful for:
- "I'm running late, will I lose my slot?"
- "Where do I park?"
- "Is the gym open today?"
Replies aren't 24/7 — staff respond during venue hours. Most venues commit to a response SLA (e.g. within 1 hour during ops hours).
Privacy
You own your contact details. CourtPass:
- Never sells / shares with third parties
- Honours opt-outs immediately
Common scenarios
"I'm getting too many emails"
Marketing is the usual culprit — opt out (reply STOP, click Unsubscribe). Transactional and emergency messages always stay on.
"I'm not getting reminders"
- Confirm your mobile number is added and confirmed (for SMS / WhatsApp).
- Confirm you're not in quiet hours (reminders queued until end of window).
- Confirm the booking is
CONFIRMED(cancelled bookings have reminders cancelled too). - If you expect push, confirm the app is installed and notifications are allowed.
"STOP doesn't work"
It always works for the channel you sent it to. If you texted STOP via SMS, you opted out of SMS for that venue. WhatsApp / email opt-outs need to happen on those channels separately.
"I want push but not texts"
Install the app and allow notifications for push. Reply STOP to opt out of marketing SMS. Transactional messages may still arrive by email/SMS so you always have your PIN.
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