Memberships

Some CourtPass venues offer memberships — recurring subscriptions that include benefits like discounted (or free) bookings, priority access, member-only sessions, etc.

Not every venue offers memberships. If you don't see a "Membership" link on your venue's site, this chapter doesn't apply.

What you typically get

Common membership perks (specifics vary per venue):

• Discounted court hire — member rate, often 20–50% off drop-in
• Free / discounted sessions — open run, training drop-ins
• Priority booking — book a week ahead of non-members
• Guest passes — bring a friend free X times per month
• Academy benefits — kids enrolled in development programs

The exact perks are described on the venue's Membership page.

Plans

Typical structure:

Each venue defines their own plans. The Membership page lists what's available.

Signing up

1. Membership → Pick a plan → Subscribe.
2. Fill in details (your name, contact, plan-specific info).
3. Card capture — your card is saved for recurring billing.
4. Confirm — first month is charged immediately.
5. Status flips to active and benefits apply on your next booking.

Recurring billing

Each billing period (usually monthly), CourtPass auto-charges your saved card:

• 1 day before the next billing date you receive an email reminder
• Charge goes through on the billing date
• New receipt emailed
• Next billing date moves forward one period

If the charge fails (insufficient funds, expired card):

1. Day 0: status flips to past_due; email asks you to update your card
2. Day 3: retry; second email if still failing
3. Day 7: auto-cancelled
4. Day 7–37: still recoverable — re-add card and the membership reactivates without a gap
5. Day 37+: fully cancelled; would need to re-sign-up

Pausing

Some venues allow members to pause for a month or two (holiday, injury). Check the venue's Membership page for "Pause" — if available, it's a self-service toggle. If not, contact the venue directly.

Cancelling

Profile → Membership → Cancel membership:

• Cancellation takes effect at the end of the current billing period (not immediately — you keep benefits for what you've already paid for)
• An email confirmation is sent
• The next billing date does NOT charge you
• You can reactivate any time before the period ends with one click

To cancel immediately AND get a pro-rata refund, contact the venue — this is rare and depends on their policy.

Switching plans

Profile → Membership → Change plan:

• Pick the new plan
• Pro-rata math runs: any unused portion of the current plan is credited toward the new
• New plan charges immediately
• Next billing date follows the new plan's cadence

Recurring billing across providers

Different venues use different processors:

• Stripe — Standard subscription (most common)
• Airwallex — Payment Consent ID (a card-on-file token, charged each period)
• Square — Recurring orders

CourtPass abstracts the differences — you see the same UX regardless of which the venue uses.

Member ID + perks proof

When a member books, the system automatically applies member pricing — there's no card to flash or code to enter.

If a venue runs in-person events where you need to prove membership:

• Profile → Membership → View card shows a member ID + QR code
• Some venues print physical cards (mailed after sign-up)
• Some venues check a tablet at the door (via the kiosk app)

Junior memberships & academies

If your kid is enrolled in an academy program, the membership covers the player. Specifically:

• The parent signs up under their own email
• The player is registered as a child under the parent (isMinor = true, guardianUserId = parent)
• Comms route to the parent's phone/email
• Bookings on behalf of the player charge the parent's card
• The player gets a member ID for entry

See Booking for booking on behalf of a minor.

Common scenarios

"I cancelled but I'm still being charged"

Check the cancellation date. If you cancelled mid-period, the cancellation kicks in at the end of the period. If a charge happened after the period end, it's a bug — contact the venue immediately.

"I want to gift a membership"

Currently no self-service gift flow. Contact the venue directly — they can manually create a gifted membership and email a redeem code.

"My family wants to share a membership"

Some venues offer Family plans. If not, each family member needs their own membership.

"What happens to my bookings if my membership lapses?"

• Bookings already confirmed (paid for) stay valid — you keep your slot at the price you paid.
• Future bookings made after lapse are at drop-in (non-member) rate.
• Booking history (past attended sessions) stays in your profile.

"Can I have a membership at multiple venues?"

Yes — each venue has its own membership, billed separately.

← Payments · Next: Court access →