Most CourtPass venues are unstaffed, so you let yourself in with a 4-digit PIN delivered with your booking confirmation.
Where the PIN is
After you book, you receive:
- Email with the PIN prominently displayed
- SMS (if you verified your phone) with the PIN in the message body
- Profile → Bookings → click your booking — PIN shown in the Access block
The PIN is unique to your booking. Don't share it — anyone with the PIN can enter during your booking window.
When the PIN works
The PIN is valid:
- From about 15 minutes before your booking start
- Until about 15 minutes after your booking end
Inside that window, type the PIN on the keypad at the door, the door clicks open. Outside the window, the PIN doesn't work — you can't squeeze in early or stay late.
The exact pre-/post-window depends on the venue (some are stricter, e.g. exactly on the booking time).
Using the PIN
- Walk to the door.
- Find the keypad — usually a UniFi Access reader on the wall next to the door.
- Type your 4 digits.
- The reader beeps, the door clicks open, you have ~8 seconds to push it open.
If it doesn't work first try:
- You may have mistyped — try again
- The booking may have been cancelled / rescheduled — check your email
- The PIN may be revoked if a refund was issued (cancelled bookings revoke immediately)
- The venue's gateway may be down — call the venue's listed contact
Multi-door venues
Some venues have multiple doors (main entry, court-specific, change rooms). The same PIN unlocks all doors in your booking's facility within the time window. If you're not sure which door is yours, the email says "Front entry" or "Court 1 door" or similar.
After your booking
The PIN is automatically revoked at the end of the post-window. To re-enter the venue you'd need a new booking.
If you accidentally locked yourself out (left your bag inside, etc.):
- Some venues have a 5-minute grace period — try the PIN again
- After that, contact the venue's emergency line (printed on the door)
Cameras
Most CourtPass venues run cameras at each door / on each court for safety. Footage is held for the venue's retention period (usually 30–90 days) and accessed only for incident review.
You're entering a venue with cameras when you book — no separate consent flow.
Kiosk bookings
If you walked up to the venue without a prior booking and used an iPad to book (a "kiosk" booking), the same PIN process applies — you'll receive the PIN via SMS to the phone number you entered, and the door reader accepts it just like a regular booking.
What about turnstiles, fobs, smartphones?
CourtPass currently uses PIN-only access via UniFi Access. Future versions may support:
- NFC fobs (UniFi Access already supports them — venue would need to issue physical fobs)
- Phone tap (using the UniFi Access app) — supported by UniFi but not yet wired into CourtPass
- Passkeys — under development
For now, the PIN is the door's only credential. Keep it private, don't share, don't write it on the wall.
Common scenarios
"I've arrived but the PIN doesn't work"
- Confirm the booking is still active (Profile → Bookings → status = Confirmed)
- Confirm the time — are you inside the window?
- Try typing the PIN again slowly
- Some keypads have a # or * to "submit" after the digits — check for instructions on the keypad
- If still no joy, call the venue's emergency line (on the door / in the booking email)
"I lost my phone and can't see my PIN"
- Log in from any browser → Profile → Bookings → click the booking → PIN block.
- If you can't even sign in, request a password reset — once in, the PIN is there.
"I want to bring guests"
The PIN unlocks the door once per type. If you bring a friend, they enter with you. Don't share the PIN ahead of time — they should arrive with you and walk in together.
If your venue's policy requires separate registration of every guest, follow their guidance — bringing unregistered guests can void your booking insurance.
"I'm running late — will my booking still work?"
Yes, until the post-window expires (usually +15 minutes). After that, you've lost the slot. No partial refund for late arrival.
"The door is already open"
Some venues hold doors open during peak hours. In that case, walk in. The PIN's still valid for the duration; if the door re-locks while you're inside, you can use it again to re-enter.
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