CourtPass venues take online card payments through a hosted checkout:
- Stripe — the default. On the web you're redirected to Stripe's hosted Checkout page to enter your card.
- Airwallex — a backend-switchable alternative some AU venues use instead.
You don't need to know which one — the checkout flow picks the right one automatically.
Native wallet payments (iOS / Android apps)
The iOS and Android apps support native Apple Pay and Google Pay (Apple PassKit / Google Pay through the Stripe SDK), so you can pay with a tap straight from your phone's wallet — no browser involved. This is the quickest way to pay.
(On iOS, Apple Pay may be turned off until the venue's Apple merchant IDs are configured; if you don't see it, fall back to card.)
Methods accepted
- Visa / Mastercard
- American Express (most venues)
- Apple Pay / Google Pay — native in the iOS / Android apps; on the web, Apple Pay only when conditions below are met
- In-person tap-and-go at the venue (Square Terminal — for walk-ins)
Cash is accepted at some venues for in-person bookings; the receptionist will manual-enter it on your account.
Managing your saved card
There's no "Payment methods" screen in CourtPass itself. Your card is stored by the payment provider (Stripe). To add, remove, or update a card, open the provider's customer portal: on your account page, use the Manage subscription via Stripe → link. That portal lets you update the card on file and see your billing history.
If you don't have a saved card yet, the next checkout will ask you to enter one.
Currency
CourtPass currently supports AUD only. International cards are charged at your card issuer's exchange rate.
Receipts
After every successful payment, you'll receive an email receipt with:
- Venue name + ABN
- Booking details (court, time, type)
- Amount paid
- Payment method (last 4 digits)
- Transaction reference
- Cancellation policy
Receipts are also visible from Bookings → click a booking → Payment. Click Download PDF for a tax-invoice version.
Refunds
Refunds happen automatically when you cancel within the venue's policy window (see Cancellation). They settle back to the original payment method in 5–10 business days (depending on your card issuer).
If you paid in cash or via Square Terminal, refunds are handled manually by the venue staff — they'll hand cash back or process a card refund on the Terminal.
Failed payments
If a card is declined:
- The booking does NOT confirm — no slot is reserved.
- You'll see an error message (usually generic — "Payment failed, please try a different method").
- Try another card or reach out to your bank.
Common causes:
- Insufficient funds
- Card expired
- Bank flagged the transaction as fraud (call your bank to authorise)
- Wrong CVC / postcode
Disputes
If you genuinely don't recognise a charge:
- First check Bookings — was there a booking on your account around that time?
- If yes, that's the charge — read the booking details and confirm what you booked.
- If no, your card may have been used by someone else. Contact the venue first; if they can't help, dispute with your bank.
CourtPass venues take chargebacks seriously — duplicate disputes without good cause may result in your account being suspended.
Memberships & recurring billing
Memberships charge automatically each billing period. See Memberships for the full flow.
If a recurring charge fails:
- The membership status flips to
past_due - You'll get an email asking you to update your card
- After 7 days, the membership is auto-cancelled (recoverable for 30 days)
- Bookings already made stay valid until the period ends
Common scenarios
"I see a charge but no booking"
- Check the Bookings list — sometimes a booking is recorded but the email confirmation didn't arrive (spam / typo).
- If genuinely no booking, the payment may have failed at the last step but reserved funds. These usually release in 1–7 days.
- If still pending after 7 days, contact the venue — they can reconcile against the provider's payment ID.
"Pay button is greyed out"
The session may have just filled (someone booked it 2 seconds before you), the payment widget hasn't loaded (try refreshing), or you're on a stale page (go back to the calendar and re-pick).
"Apple Pay isn't showing"
In the iOS app, Apple Pay is native and doesn't depend on the browser (though it may be off until the venue's Apple merchant IDs are configured).
On the web portal, Apple Pay only appears when:
- You're on Safari (not Chrome / Firefox on iOS)
- You're on iOS 13+ or macOS Catalina+
- You have a card saved in Apple Wallet
- The venue is on Stripe
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