Two flavours of booking:
- Sessions — pre-set time slots the venue runs (e.g. "Open Run · Tuesday 7-9pm"). Pick one and join.
- Court hire — book an empty court for a custom window (e.g. "I want Court 1 from 5-6pm Friday").
Not every venue offers both. The booking page shows what's available.
Browsing what's on
From your venue's home page, click Book (or the calendar icon on mobile). You'll see:
- A calendar / list of upcoming sessions
- A "Court hire" tab if the venue allows custom bookings
- Filters: court, session type, skill level, day of week
Each session card shows:
- Title + court + day/time
- Drop-in price + member price
- Spots remaining (e.g. "3 of 12 left")
- Coach name (if applicable)
- Skill level
Click a card to see the full description, location, and Book.
Joining a session
- Click Book on a session.
- Confirmation page shows:
- The session details
- The price you'll pay (drop-in or member)
- The cancellation policy
- Total to charge
- Tap Pay & confirm.
- Card capture widget appears (Stripe / Airwallex / Square depending on the venue).
- Confirm payment.
- Success page shows:
- Your 4-digit door PIN
- "Add to calendar" button
- Email + SMS confirmation also sent
If the session is full, the Book button shows "Full" and is disabled. Some venues offer a waitlist — if so, Join waitlist lets you slot in if someone cancels.
Booking court hire
If the venue allows it, the Court Hire tab shows:
- A grid of courts × time slots
- Slots open in the venue's operating hours
- Slots blocked out where there's already a session running
Click a slot:
- Pick start + end time within the slot
- Confirm court
- Same checkout flow as sessions
The price is calculated by the venue's hourly drop-in / member rate × your duration. Peak hours may apply a multiplier.
Free bookings
Some venues run free sessions (e.g. open gym for members). The checkout page shows "$0" and skips the card capture step — you're confirmed immediately on Confirm.
Booking lead time
Some venues set a minimum lead time — e.g. "no bookings less than 1 hour before start". The page hides slots inside the lead window. If you really need a last-minute booking, contact the venue directly — staff can manual-book you.
Booking on someone else's behalf
You can only book using your own logged-in account. If you want to book for a friend / kid:
- For an adult friend: ask them to create their own account
- For a kid in the academy: register them as a player under your guardian account (see Memberships)
If you book using your email but the booking is "really" for someone else, the access PIN goes to your phone — you'll need to share it with the actual attendee.
After booking
You'll receive:
- Email confirmation immediately with PIN, calendar invite, and cancellation policy summary
- SMS (if you've verified your number) with a short summary + PIN
- 24-hour reminder the day before (configurable per venue)
- 2-hour reminder on the day (same)
Reminders are sent via your preferred channel (SMS first, email if no phone, etc.) and you can disable them per-category from your profile.
Common scenarios
"I booked but didn't get a confirmation email"
- Check spam.
- Open your account → Bookings — confirm the booking is there.
- If yes, the booking went through; the email may be delayed (Resend usually delivers in <30s but it can be slower).
- If no, the payment may have failed at the last step. Try again or contact the venue.
"The slot I wanted is full"
Either join the waitlist (if offered) or pick a different slot. Some venues add capacity at the last minute — check back.
"I want to book a recurring weekly slot"
CourtPass doesn't have a "book every Tuesday" button for customers. Either book each week individually or sign up for a membership that includes guaranteed slots.
"Can I move my booking to a different time?"
CourtPass doesn't let you reschedule directly — you'd cancel (refund per the cancellation policy) and rebook. Some venues will manually move bookings if you ask — try emailing them.
← Account · Next: Paying & payment methods →