Most CourtPass venues let you book without a full account, but signing up gives you:
- Faster checkout (saved payment method)
- Booking history
- Membership benefits (if your venue offers them)
- A PIN you can find later if your phone dies before you arrive
Sign up
Go to your venue's CourtPass page (e.g. https://joflow.courtpass.com.au) and click Sign in / Sign up in the top right.
The sign-up form asks for:
| Field | Required | Notes |
|---|---|---|
| First name | Yes | |
| Last name | Yes | |
| Yes | This becomes your login | |
| Password | Yes | Minimum 8 characters |
You'll be signed in automatically after creating the account.
Confirming your phone (optional but recommended)
In your Profile → Communications, add a mobile number. CourtPass texts you a 6-digit code; type it back to verify. Once verified:
- Booking confirmations come by SMS as well as email
- 24-hour and 2-hour reminders go to your phone
- Customer-facing comms from the venue (schedule changes, cancellations) arrive instantly
You can opt out at any time per category — see Notifications.
Sign in
Enter email + password. If your venue requires MFA on member accounts (rare), you'll also need a 6-digit code from an authenticator app.
If you forget your password, Forgot your password? at the bottom of the sign-in page sends a 1-hour reset link to your email.
Multi-venue accounts
One CourtPass account works across every venue using CourtPass. So if you book at Joflow Basketball Academy and another club running CourtPass, the same email + password signs you into both — the venues just see each other's bookings as separate.
Your profile (name, phone, password) is shared. Your comms preferences are per-venue (so you can opt out of marketing from one venue and stay opted-in to another).
Branding & subdomain
Each venue can have its own logo, accent colour, and subdomain (joflow.courtpass.com.au). The subdomain doesn't affect your account — it's the same login behind the scenes.
Common scenarios
"I never got the password reset email"
Check spam. If it's still missing after 5 minutes:
- Confirm the email field is exactly the one you signed up with (try lowercase)
- Re-request — old reset tokens become invalid when a new one is issued
- If still no email, contact your venue's support — they can manually reset
"I have two accounts with different emails"
Contact the venue. They can request a merge (manual support process) so all your bookings end up under one account.
"Sign-in says invalid credentials but I'm sure they're right"
- Confirm Caps Lock is off
- Try the password reset flow as a sanity check
- Some venues require email confirmation before first login — check for a "confirm your email" message in your inbox
Next: Booking a court →